Shipping Policy

Last Updated: October 15, 2026

At CHRISTMAS HOUSE, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our online store at https://christmashouse.shop.

Please review the information below to understand our shipping procedures, estimated delivery times, tracking options, and how we handle shipping-related issues.

If you have any questions about your order, please contact us at support@christmashouse.shop.

1. Order Processing Time

Orders are processed after payment has been successfully authorized and confirmed.

Our estimated order processing time is 1–3 business days. Business days exclude weekends and public holidays.

During peak shopping periods, seasonal promotions, and the Christmas holiday season, processing may take longer than usual due to increased order volumes.

Order processing includes payment verification, order preparation, quality checks where applicable, and shipment arrangements.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Methods and Delivery Estimates

CHRISTMAS HOUSE aims to provide reliable shipping options to the destinations available at checkout.

Estimated delivery times depend on the destination, shipping method, carrier, and other factors affecting transportation.

The following timeframes are general estimates and should be adjusted to match the shipping methods and delivery estimates actually offered by our store.

• Domestic Shipping: Estimated delivery within 5–10 business days after dispatch.

• International Shipping: Estimated delivery within 7–15 business days after dispatch.

These estimates are provided for guidance only and are not guaranteed delivery dates unless expressly stated otherwise at checkout or required by applicable law.

Actual delivery times may vary due to customs inspections, carrier delays, severe weather, public holidays, high seasonal demand, or other circumstances beyond our reasonable control.

The delivery estimate displayed at checkout, where available, should be reviewed before completing your purchase.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout, based on factors such as the delivery destination, selected shipping method, order details, and any applicable promotions.

Before completing your purchase, please review the shipping charges shown during checkout.

If a free shipping promotion is available, its eligibility requirements and applicable conditions will be displayed on our website or at checkout.

Unless expressly stated otherwise, additional charges imposed by the destination country, including customs duties or import taxes, may not be included in the shipping fee.

4. Order Confirmation

After placing an order, you should receive an order confirmation email containing your order details.

Please check that your shipping address, email address, and selected products are correct.

If you notice an error, contact us as soon as possible at support@christmashouse.shop.

We will make reasonable efforts to accommodate corrections before the order is processed or shipped. However, we cannot guarantee that changes will be possible once fulfillment has begun.

5. Shipment Confirmation and Tracking

When your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please allow some time for the shipping carrier to register the tracking number and update its tracking system.

Tracking updates may not appear immediately after dispatch. In some cases, several business days may pass before the first scan becomes available.

If your tracking information has not updated for an extended period, please contact our customer support team with your order number so we can assist you.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify the following information before completing checkout:

• Full recipient name.

• Street address and building number.

• Apartment, suite, or unit number, if applicable.

• City, state, or province.

• Postal or ZIP code.

• Country.

• Contact information, where required by the carrier.

CHRISTMAS HOUSE is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer, except where otherwise required by applicable law.

If a package is returned to us because of an incorrect address, we will contact the customer to discuss the available options. Additional shipping charges may apply to reshipment where permitted by law and where the original delivery issue was attributable to the customer.

7. International Shipping and Customs

CHRISTMAS HOUSE may offer international shipping to selected destinations, depending on product availability and the shipping options presented at checkout.

International orders may be subject to customs inspections, import duties, taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, such charges are not included in the product price or shipping fee and may be payable by the recipient.

Customers are responsible for complying with applicable import requirements in their destination country.

Customs clearance may cause delivery delays that are outside our direct control. We will provide reasonable assistance with available shipping information if an international order experiences a customs-related issue.

8. Delayed Shipments

Although we make reasonable efforts to meet our estimated delivery times, delays may occasionally occur.

Possible causes include:

• Increased order volumes during the holiday season.

• Carrier operational delays.

• Severe weather conditions.

• Customs inspections and clearance procedures.

• Public holidays or transportation disruptions.

• Incorrect or incomplete shipping information.

• Other circumstances affecting the shipping network.

If your order has not arrived within the estimated delivery window, please check your tracking information and contact us at support@christmashouse.shop.

We will review the available information and assist you in determining the next steps.

Nothing in this policy limits any delivery obligations or remedies available to you under applicable law.

9. Lost or Missing Packages

If your package appears to be lost in transit or has not arrived after the expected delivery period, please contact our customer support team.

To help us investigate, provide:

• Your order number.

• The tracking number, if available.

• The shipping address used for the order.

• Any relevant tracking updates or delivery notifications.

We will review the shipment information and, where appropriate, contact the shipping carrier to investigate.

Depending on the circumstances, the investigation, carrier findings, and applicable law, an appropriate resolution may include reshipment or a refund.

If tracking indicates that a package has been delivered but you cannot locate it, please check around your delivery location, with household members, building management, or the carrier where appropriate. You may also contact us so we can help review the available information.

10. Incorrect, Damaged, or Incomplete Deliveries

We want your order to arrive in satisfactory condition and include the products you purchased.

If you receive an incorrect item, a damaged product, or an incomplete order, please contact support@christmashouse.shop as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs of the product and packaging when relevant.

Our team will review your request and explain the available resolution, which may include a replacement, refund, or another remedy as appropriate under our Return and Refund Policy and applicable law.

Please retain the item and its packaging until you receive further instructions from our team.

11. Split Shipments

Depending on product availability, fulfillment arrangements, or shipping requirements, items from a single order may occasionally be shipped separately.

If your order is dispatched in multiple shipments, you may receive separate tracking details for each package where tracking is available.

Please review the tracking information provided before reporting an item as missing.

If an item remains undelivered after the expected delivery window, contact our support team for assistance.

12. Order Cancellations and Shipping Changes

If you wish to cancel an order or change its shipping address, contact us as soon as possible at support@christmashouse.shop.

We will make reasonable efforts to accommodate your request before the order is processed or dispatched, but changes cannot be guaranteed.

Once a package has been shipped, we may be unable to change the destination address or stop the delivery.

If an order has already been dispatched, our Return and Refund Policy may apply to eligible returns, subject to applicable law.

Any cancellation, withdrawal, or refund rights provided by mandatory consumer protection laws remain unaffected.

13. Delivery Restrictions

Shipping availability may vary depending on the destination, carrier coverage, product characteristics, and applicable import or transportation restrictions.

Certain locations may not be serviceable through the shipping methods available to our store.

If we are unable to ship an order to the address provided, we will contact the customer to discuss the available options. If an order must be canceled after payment has been collected, any required refund will be processed in accordance with applicable law.

14. Contact Information

If you have any questions regarding shipping, delivery estimates, tracking information, or an existing order, please contact us using the details below.

Store Name: CHRISTMAS HOUSE

Email: support@christmashouse.shop

Website: https://christmashouse.shop

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Thank you for choosing CHRISTMAS HOUSE. We appreciate your trust and look forward to helping you make your holiday season special!