Return and Refund Policy

Last Updated: October 15, 2026

At CHRISTMAS HOUSE, we want you to enjoy every purchase and make your holiday season special. If you are not completely satisfied with your order, we are here to help. Please review our return and refund policy below for information about eligibility, return procedures, refunds, and damaged or defective items.

For any questions or assistance, please contact us at support@christmashouse.shop.

1. Return Eligibility

We accept return requests for eligible items within 30 days of delivery, provided that the items meet the following conditions:

• The item is unused, undamaged, and in its original condition.

• The item is returned with its original packaging, tags, accessories, and any included components, where applicable.

• Proof of purchase, such as an order confirmation or receipt, is provided.

• The return request is submitted within the applicable return period.

Items that have been used, damaged after delivery, or returned without their original components may not qualify for a return, except where otherwise required by applicable law.

Certain products may be subject to additional return conditions. Any applicable restrictions will be communicated to customers before or at the time of purchase.

2. Non-Returnable Items

Some items may not be eligible for return unless they arrive damaged, defective, incorrect, or a return is otherwise required by applicable law.

These items may include:

• Personalized or custom-made products.

• Items clearly identified as final sale or non-returnable at the time of purchase.

• Products that cannot be returned for hygiene or safety reasons, where applicable.

• Items damaged through improper use, mishandling, or failure to follow product care instructions after delivery.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at support@christmashouse.shop within 30 days of receiving your order.

2. Include your order number, the name of the item you wish to return, and the reason for your request.

3. If the item is damaged, defective, or incorrect, please include clear photographs showing the issue.

4. Wait for our team to provide return instructions and, where applicable, the authorized return address.

5. Package the item securely and follow the instructions provided by our support team.

Please do not send items to an address obtained from an unofficial source or return an item before receiving instructions from our team, as this may delay the processing of your request.

4. Return Shipping Costs

Unless otherwise required by applicable law or agreed to by our customer support team:

• Change of mind: Customers are responsible for return shipping costs when returning an eligible item because they no longer want it or have changed their mind.

• Damaged, defective, or incorrect items: CHRISTMAS HOUSE will provide an appropriate solution, which may include a replacement, refund, or return shipping assistance, depending on the circumstances and applicable law.

• Shipping fees: Original shipping charges are generally non-refundable for voluntary returns, unless otherwise required by applicable law or stated in writing by our team.

We recommend using a shipping service that provides tracking information. CHRISTMAS HOUSE cannot guarantee the arrival of a return shipment that is lost in transit when the customer is responsible for arranging and paying for the return.

5. Damaged, Defective, or Incorrect Items

We want every order to arrive in satisfactory condition. If your order arrives damaged, defective, incomplete, or different from the item you purchased, please contact us at support@christmashouse.shop as soon as reasonably possible.

To help us resolve the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the item and its packaging, if applicable.

After reviewing your request, we will work with you to determine an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another remedy available under applicable law.

Please retain the item and its packaging until our team provides further instructions. You will not be required to waive any rights provided by applicable law to obtain assistance.

6. Refund Eligibility and Processing

Once your returned item has been received and inspected, or your claim has otherwise been reviewed, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow 5–10 business days after refund approval for processing on our side. Your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.

The actual time required may vary depending on your financial institution and payment method.

If you have not received your refund after the expected processing period, please check with your payment provider first. If the issue remains unresolved, contact us at support@christmashouse.shop.

7. Exchanges and Replacements

If you receive a damaged or defective product, or if you receive an incorrect item, please contact our support team to discuss an appropriate resolution.

Exchanges for reasons such as a change of preference, color choice, or product selection are subject to product availability and our return eligibility requirements.

If a direct exchange is unavailable, we may offer a return and refund where appropriate and permitted by applicable law.

8. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible at support@christmashouse.shop.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. However, w